Can I make changes to my hotel reservation?
A guide for Evendo users
We understand that travel plans can change, and you might need to adjust your hotel reservation.
This guide outlines the possibilities and procedures for making changes to your reservation on Evendo.com.
Types of Changes and Their Feasibility
1. Traveler Names:
Changing the names of travelers on an existing reservation is generally not permitted due to strict accommodation policies and security reasons. We recommend double-checking all traveler details at the time of booking.
2. Stay Dates:
Modifying your reservation dates depends on the hotel and the terms of your booking. Changes might not be possible, especially during peak periods or if your reservation falls within a non-cancellation period or is a non-refundable rate.
3. Room Type:
Switching to a different room type, such as from a standard to a deluxe room, may be subject to availability and the hotel's policies. Contacting the hotel directly is often the best approach to explore this option.
4. Room Occupancy:
Increasing or decreasing the number of guests (occupancy) in your room may not be feasible after booking. Check with the accommodation provider for possible adjustments.
5. Rate Basis:
Altering the rate basis, such as moving from a non-refundable to a flexible rate, is typically not allowed once the booking is confirmed.
Recommended Approach
If you need to make changes to your reservation, follow these steps:
1. Contact the Accommodation Directly:
Why? - While some changes might not be possible through Evendo, the accommodation provider might offer flexibility based on their policies. Reach out to them directly for the most accurate information.
2. Prepare Your Reservation Details:
What You Need? - Be ready with your reservation reference, original reservation details, and any specific changes you wish to request. This information will be crucial for both the accommodation provider and Evendo' customer service team if further assistance is needed.
3. Understand the Policies:
Why? - Familiarize yourself with the hotel’s policies in your booking confirmation email. Knowing these details can prevent misunderstandings and help set appropriate expectations.
Contacting Evendo Support
If you require further assistance or if the accommodation provider directs you back to Evendo, please contact our customer support team. Use the email associated with your booking and provide your booking reference to streamline the process.
While we strive to accommodate change requests, please note that some modifications might not be possible due to hotel policies and availability.
Contact customer support via email: support@evendo.com or via phone during office hours on +44 203 026 1075. We aim to respond to all support tickets as quickly as possible, typically within 24 hours. Our team is committed to getting back to you sooner whenever we can. To ensure that we can assist everyone efficiently, we kindly ask you not to send multiple emails or calls about the same issue, as we process tickets in the order they are received. In the meantime, you might find our help articles useful for common questions. Additionally, after booking, feel free to contact local providers directly for specific inquiries. We're here to help and appreciate your patience!