Is Evendo delivering my tour?
Will an Evendo representative meet me on the day of my activity?
Short answer: No
Longer answer:
At Evendo, we act as a commercial agent representing local providers who deliver a wide range of experiences.
All the activities and tours you see advertised on our platform are offered by either local businesses or individual service providers.
While we ensure that all providers go through a thorough onboarding process to maintain quality and reliability, we also encourage our customers to conduct their own research. By reading reviews and learning from the experiences of other travelers, you can gain valuable insights into the specific provider and make an informed decision.
Evendo is dedicated to assisting you with managing your booking. Whether you need to make changes, have questions about the booking process, or require assistance with cancellations or refunds, our customer support team is ready to help. However, for detailed inquiries related to the specifics of a tour or experience—such as itinerary details, safety protocols, or any unique requirements—the local provider will be the best source of information. They have the direct expertise and can provide tailored answers to your questions.
Contact customer support via email: support@evendo.com or via phone during office hours on +44 203 026 1075.
We aim to respond to all support tickets as quickly as possible, typically within 24 hours. Our team is committed to getting back to you sooner whenever we can. To ensure that we can assist everyone efficiently, we kindly ask you not to send multiple emails or calls about the same issue, as we process tickets in the order they are received. In the meantime, you might find our help articles useful for common questions. Additionally, after booking, feel free to contact local providers directly for specific inquiries. We're here to help and appreciate your patience!