My card has been charged more than the price on the website?
Am I overcharged...
It's understandable to feel concerned when you notice a discrepancy between the amount charged to your card and the price listed on our website. There might be a few reasons for this difference:
1. Currency Confusion: Sometimes, symbols like "$" can be misinterpreted as different currencies, such as Canadian Dollars (CAD) instead of US Dollars (USD). Please check the currency selected on the website during your checkout or the currency listed on your receipt to confirm the currency in which you were charged.
2. Bank Charges: When making purchases from an international website, your bank may impose additional fees, such as foreign transaction fees or currency conversion charges. These fees are determined by your bank or credit card provider, not by us, and can cause the total charge on your statement to be higher than expected.
3. Receipt Details: You should have received an official receipt from us specifying the exact price and currency in which we charged your card. This can help clarify the original cost and currency used.
If there is a discrepancy that cannot be attributed to these factors, or if you have further questions, we recommend contacting your bank for an explanation. They can provide details about any additional charges or conversion rates applied to your transaction.
Contact customer support via email: support@evendo.com or via phone during office hours on +44 203 026 1075.
We aim to respond to all support tickets as quickly as possible, typically within 24 hours. Our team is committed to getting back to you sooner whenever we can. To ensure that we can assist everyone efficiently, we kindly ask you not to send multiple emails or calls about the same issue, as we process tickets in the order they are received. In the meantime, you might find our help articles useful for common questions. Additionally, after booking, feel free to contact local providers directly for specific inquiries. We're here to help and appreciate your patience!