Why are you sending me mails?
Types of Emails Sent by Evendo
At Evendo.com, we aim to keep our users well-informed and engaged by sending emails for various important reasons. Understanding the types of emails you might receive helps clarify their purpose and ensures you derive the maximum benefit from our services.
Types of Emails Sent by Evendo
1. Transactional Emails:(mandatory)
- Booking Confirmations
Once you make a booking, you'll receive a confirmation email with details of your reservation, ensuring you know the specifics of your upcoming experience.
- Refunds Confirmations:
After a refund, a receipt email is sent, providing a record of your refund for reference and financial tracking.
- Cancellation Confirmations
After a cancellation, an email is sent, providing a record of your cancellation for reference and financial tracking.
- Account Security Alerts
Should there be any changes to your account security settings, such as password modifications, we'll notify you promptly to safeguard your information.
- Event Reminders:
As your booked experience approaches, reminder emails help ensure you're prepared and aware of any last-minute details or changes.
- Booking Opportunities:
Receive reminders to finalize or reconsider bookings you may have abandoned, helping you not miss out on popular experiences.
2. Marketing Emails:(optional)
- Promotional Offers:
Keep informed about exclusive deals, discounts, and special offers that might interest you.
- Newsletters:
Regular newsletters highlight new experiences, travel tips, and other engaging content to inspire your next adventure.
3. Feedback and Surveys:(optional)
- Post-Experience Surveys:
After participating in an event, you're invited to share your feedback, helping us improve our services and tailor experiences to better meet user expectations.
- Customer Satisfaction:
Occasionally, we may solicit your participation in broader surveys to gain insights into your overall satisfaction and how we can enhance your experience.
4. Important Announcements:(mandatory)
- Policy Updates:
Notifications about changes to our terms of service, privacy policy, or other significant updates that affect your use of our platform.
- Service Disruptions:
Information about temporary outages or ongoing maintenance, keeping you informed about any potential impact on your experience.
Managing Your Email Preferences
While transactional and important announcement emails are critical for your account management, you have control over the marketing communications you receive.
Adjust your email preferences in your account settings to opt in or out of specific types of marketing emails and maintain your desired level of engagement.
The emails sent by Evendo.com are designed to enhance your experience, ensuring you're informed and up-to-date with necessary information. By understanding the various emails we send, you can better appreciate how they contribute to a seamless and engaging user journey on our platform.
Contact customer support via email: support@evendo.com or via phone during office hours on +44 203 026 1075. We aim to respond to all support tickets as quickly as possible, typically within 24 hours. Our team is committed to getting back to you sooner whenever we can. To ensure that we can assist everyone efficiently, we kindly ask you not to send multiple emails or calls about the same issue, as we process tickets in the order they are received. In the meantime, you might find our help articles useful for common questions. Additionally, after booking, feel free to contact local providers directly for specific inquiries. We're here to help and appreciate your patience!