Why do you ask for my passport information?
I already have a visa...
When booking experiences on Evendo.com, especially those involving travel between countries, activities that require identity verification or special entry tickets, local providers will require us to gather your passport number and expiration date during the checkout process.
Here are some reasons why this information is necessary:
1. Identity Verification:
To ensure the security and integrity of bookings, experience providers may need to verify your identity. This helps prevent fraudulent bookings and confirms that the person making the reservation is the same as the one participating.
2. Legal and Regulatory Compliance:
Certain experiences, particularly those involving travel across borders or high-security environments (like certain tours or events), require compliance with local or international regulations. Providing passport information allows the provider to comply with these requirements.
3. Booking and Reservation Accuracy:
Some experiences, such as flights, train journeys, or accommodations, may require precise personal information to match your identification with the booking details. This helps in avoiding discrepancies during check-in or when accessing the service.
4. Travel Insurance:
If travel insurance is included or offered with the booking, passport information might be needed to ensure the policy is correctly issued in your name.
5. Customized Services:
For tailored experiences or special requests, having your passport information can assist providers in customizing the experience to better suit individual needs or preferences.
6. Emergency Situations:
In case of an emergency or unexpected changes during the experience, having your passport information can aid in coordinating with local authorities or consular services.
While providing your passport details might feel sensitive, Evendo uses secure methods to handle and encrypt your data, complying with privacy regulations to protect your information.
Contact customer support via email: support@evendo.com or via phone during office hours on +44 203 026 1075.
We aim to respond to all support tickets as quickly as possible, typically within 24 hours. Our team is committed to getting back to you sooner whenever we can. To ensure that we can assist everyone efficiently, we kindly ask you not to send multiple emails or calls about the same issue, as we process tickets in the order they are received. In the meantime, you might find our help articles useful for common questions. Additionally, after booking, feel free to contact local providers directly for specific inquiries. We're here to help and appreciate your patience!