Why Evendo.com does not issue an invoice?
and only provides a receipt
At Evendo.com, we strive to provide the best possible booking experience for our customers. However, there are certain limitations regarding the issuance of invoices, and we'd like to clarify why we're unable to provide them.
Evendo's Role as an Intermediary
1. Third-Party Marketplace:
Evendo operates as a third-party marketplace that connects customers with various vendors offering hotel reservations, experiences, and other services. We facilitate the transaction between you and the service provider, but we do not directly offer the services or products listed on our platform.
2. Vendor Responsiveness:
Since the actual service is provided by independent vendors, they are responsible for issuing invoices directly to customers. Each vendor may have different billing practices and legal requirements, which fall outside the scope of Evendo's services.
Booking Confirmation and Payment Receipts
Payment Receipts:
While we do not issue invoices, Evendo ensures that all customers receive a booking confirmation and a payment receipt. These documents confirm the details of your transaction, including the amount paid and the service provider involved.
Invoice Requests:
If you require an official invoice, we recommend reaching out to the vendor directly. The vendor can provide an invoice tailored to your needs, adhering to their invoicing and tax obligations.
Clarification and Support
Should you have any questions or need assistance in obtaining an invoice, our customer support team is available to guide you on how to contact the vendor or address any concerns you may have.
We understand the importance of obtaining official documentation for your records, and we appreciate your understanding regarding Evendo's role as a platform provider.
Contact customer support via email: support@evendo.com or via phone during office hours on +44 203 026 1075. We aim to respond to all support tickets as quickly as possible, typically within 24 hours. Our team is committed to getting back to you sooner whenever we can. To ensure that we can assist everyone efficiently, we kindly ask you not to send multiple emails or calls about the same issue, as we process tickets in the order they are received. In the meantime, you might find our help articles useful for common questions. Additionally, after booking, feel free to contact local providers directly for specific inquiries. We're here to help and appreciate your patience!