Will I be picked up from my hotel?
Understanding Hotel Pickup Options and Procedures for Your Booking
Hotel pickup can provide added convenience for your tour or activity booked through Evendo.
However, not all experiences offer this service.
Here's how you can determine if hotel pickup is available and what to do to ensure a smooth experience, whether you're making a new reservation or have an existing one.
Determining Hotel Pickup Availability
What to Expect:
If hotel pickup is available for a specific tour or activity, it will be detailed on the specific tour or activity page. Read carefully the information on the page as not all hotels are included in the free pickup. Sometimes if your hotel is outside the free pickup area the local provider will request payment of additional fee to pick up from your hotel.
Providing Your Hotel Details
When Making a New Booking
Include Hotel Details:
At the time of booking, include your hotel information. Even if hotel pickup isn't explicitly included, the provider may still request your contact details to reach you about itinerary changes due to weather, mechanical issues, or other factors.
Reconfirm Your Booking:
Upon including your hotel details, contact the local provider to reconfirm your booking. They will then provide specific details about your meeting location and time.
On Existing Reservations
Updating or Adding Hotel Details:
If you need to add or update your hotel information after booking, contact the local provider directly using the contact information found on your Voucher. They will confirm the pickup time and location with you.
"I will contact the local provider myself":
If you haven't selected a hotel at the time of booking, contact the local provider to them once your accommodations are confirmed, especially when you reconfirm your tour.
Important Considerations
Eligible Hotels:
Note that not all hotels qualify for pickup due to location or provider policies. Contact the provider directly to confirm your exact pickup arrangements.
Communication:
Ensure you're reachable by the contact details you provided so the provider can communicate any changes effectively.
By understanding how to request hotel pickup and following the correct procedures to provide or update your hotel information, you'll enhance the convenience of your Evendo tour or activity experience. Always communicate directly with the local provider to confirm pickup details and make any necessary updates to your booking promptly.
Contact customer support via email: support@evendo.com or via phone during office hours on +44 203 026 1075. We aim to respond to all support tickets as quickly as possible, typically within 24 hours. Our team is committed to getting back to you sooner whenever we can. To ensure that we can assist everyone efficiently, we kindly ask you not to send multiple emails or calls about the same issue, as we process tickets in the order they are received. In the meantime, you might find our help articles useful for common questions. Additionally, after booking, feel free to contact local providers directly for specific inquiries. We're here to help and appreciate your patience!