Your hotel reservation confirmation
A guide for Evendo users
After you've completed your hotel reservation on Evendo.com, you should soon receive a reservation confirmation email.
This email contains your hotel reference number and important documents, such as your booking voucher.
Here’s what to expect and steps to take if you haven't received your confirmation.
Expected Timing for Confirmation Emails
Immediate or Delayed Arrival:
Generally, you should receive your confirmation email within a few minutes of reserving. However, there might be cases where it could take a few hours. This delay can occur as we work to confirm all elements of your reservation with the hotel.
Steps to Follow If You Haven't Received the Email
1. Check Your Junk/Spam Folder:
Reason - Sometimes, automated emails can be mistakenly classified as junk or spam by your email provider, especially if it's the first time you are receiving emails from us. We recommend checking these folders to ensure the email hasn't been misrouted.
2. Verify the Email Address:
What to Do - Double-check the email address provided during booking. Ensure there are no typos or errors, as this could prevent the confirmation from reaching you. You can verify this by contacting our support team.
What to Do Next
Upon receiving your confirmation email, ensure all details are correct and keep it accessible for reference during your travel. The reservation confirmation contains important information, including your hotel reference and voucher, which will be required during check-in.
Contact customer support via email: support@evendo.com or via phone during office hours on +44 203 026 1075. We aim to respond to all support tickets as quickly as possible, typically within 24 hours. Our team is committed to getting back to you sooner whenever we can. To ensure that we can assist everyone efficiently, we kindly ask you not to send multiple emails or calls about the same issue, as we process tickets in the order they are received. In the meantime, you might find our help articles useful for common questions. Additionally, after booking, feel free to contact local providers directly for specific inquiries. We're here to help and appreciate your patience!