I have changed my mind, but my booking is non refundable...
A Guide for Evendo users
We understand that plans can change unexpectedly, and this can affect both hotel reservations and experience bookings.
If you find yourself in a situation where you've changed your mind about a non-refundable booking, there are several steps you can take to explore your options.
While non-refundable bookings are typically more restrictive, there may still be possibilities worth considering.
Understanding Non-Refundable Bookings
Non-refundable bookings are generally offered at a lower price in exchange for a firm commitment to the reservation. This applies to both hotel stays and experience bookings, and typically, modifications and cancellations are not allowed.
Steps to Consider
1. Contact the Provider Directly:
Why? - Whether it's a hotel or an experience provider, they sometimes have the discretion to offer flexibility with their policies. Reach out directly to explain your situation. While not guaranteed, they may offer a resolution, such as rescheduling to a different date or providing a partial refund.
2. Negotiate for a Resolution:
What to Ask? - Politely inquire if there’s any possibility to modify the booking details, such as changing the dates or allowing a name change. If you're offered a solution, get it in writing to avoid future misunderstandings.
3. Check for Travel or Event Insurance:
Why? - If you purchased insurance that covers changes of plans, review your policy details. Some policies may provide coverage for cancellations or allow for claims in specific circumstances.
4. Consider Alternative Plans:
If changing the reservation is not feasible, consider if someone else can use the booking, or if the hotel or experience provider can convert it to credit for future use.
5. Contact Evendo Support:
When to Reach Out? - If the provider is able to offer flexibility and you've received written confirmation, contact our support team with this documentation. While the booking is initially non-refundable, having written consent from the provider may allow us to assist with potential changes or refunds.
Change of Mind Regulations
In certain countries, consumer protection laws provide "change of mind" rights that may allow you to cancel your booking within a specific period after purchase. However, these regulations often do not apply to travel and event bookings, as they are typically exempt. Countries with notable "change of mind" regulations, applicable mostly to other types of goods and services, include:
-Australia: The Australian Consumer Law provides certain rights, but they generally do not extend to travel or experience bookings.
- United Kingdom: The Consumer Contracts Regulations offer some protections, though these do not cover bookings for leisure services on specific dates.
- European Union: The Consumer Rights Directive provides a standard "cooling-off" period, but travel and accommodation services are exempt.
We encourage you to review the booking terms and policies at the time of your reservation to ensure clarity on what options might be available in your specific case.
Final Thoughts
While non-refundable bookings have inherent restrictions, directly communicating with the provider is the most effective way to explore available options. Our support team is ready to assist you with any documentation or additional inquiries you may have. For future bookings, consider selecting a rate or option with flexible cancellation policies if you anticipate the potential for changes.
Contact customer support via email: support@evendo.com or via phone during office hours on +44 203 026 1075. We aim to respond to all support tickets as quickly as possible, typically within 24 hours. Our team is committed to getting back to you sooner whenever we can. To ensure that we can assist everyone efficiently, we kindly ask you not to send multiple emails or calls about the same issue, as we process tickets in the order they are received. In the meantime, you might find our help articles useful for common questions. Additionally, after booking, feel free to contact local providers directly for specific inquiries. We're here to help and appreciate your patience!