I would like to request refund because my experience was cancelled
by the local provider...
We understand that it can be disappointing when a booked experience doesn't go as planned. Unfortunately, there are occasions when local providers are unable to deliver a scheduled experience due to unforeseen circumstances.
Some common reasons include:
1. Insufficient Participants: Certain tours or activities require a minimum number of participants to proceed. If this minimum isn't met, the provider might have to cancel the experience.
2. Weather Conditions: Safety is paramount, and adverse weather conditions can lead to cancellations. Providers prioritize the well-being of participants and may cancel experiences if they deem it unsafe to proceed.
3. Logistical Issues: Occasionally, providers may face challenges such as ticketing problems or operational difficulties that prevent them from delivering the experience as planned.
4. Other Unforeseen Circumstances: There could be other unique reasons specific to the provider's operations which might lead to an inability to fulfil the booking.
If you're notified by a local provider about such a cancellation, please reach out to our customer support team so we can assist you in processing a full refund.
Contact customer support via email: support@evendo.com or via phone during office hours on +44 203 026 1075.
We aim to respond to all support tickets as quickly as possible, typically within 24 hours. Our team is committed to getting back to you sooner whenever we can. To ensure that we can assist everyone efficiently, we kindly ask you not to send multiple emails or calls about the same issue, as we process tickets in the order they are received. In the meantime, you might find our help articles useful for common questions. Additionally, after booking, feel free to contact local providers directly for specific inquiries. We're here to help and appreciate your patience!