Understanding Know Your Customer (KYC)

Know Your Customer (KYC) is a standard process that businesses, especially those in the travel sector, use to verify the identity of their customers. This process helps ensure the legitimacy of users, mitigating risks such as fraud, money laundering, and other illicit activities. At Evendo.com, KYC is an integral part of our commitment to providing a safe and trustworthy platform. 

Here’s what KYC entails and how it is applied.

What is KYC?

1. Definition:

KYC stands for Know Your Customer, a regulatory requirement that involves identifying and verifying the identity of clients. It helps businesses understand who their customers are and ensures compliance with legal and regulatory standards.

2. Purpose:

The primary goal of KYC is to prevent fraud, money laundering, and other illegal activities by allowing companies to verify the identity and legitimacy of their customers.

When and Why Evendo Applies KYC

1. High-Value Transactions:

KYC may be invoked for customers who engage in high-value transactions or make bookings involving significant monetary amounts. This ensures that the source and purpose of funds are legitimate.

2. Suspicious Activities:

If Evendo’s fraud detection systems identify unusual patterns or activities associated with an account, KYC procedures may be initiated to verify the authenticity of the user.

3. Regulatory Compliance:

KYC is essential for complying with international financial regulations and standards, providing assurance to all stakeholders that Evendo operates within legal norms.

4. Protecting the Platform:

By applying KYC, Evendo safeguards its platform from potential misuse and enhances the security for all users, creating a trustworthy environment for both customers and service providers.

KYC Verification Process

1. Identity Verification:

Users may be asked to provide government-issued identification documents, such as a passport or driver’s license, along with proof of address.

2. Document Review:

Submitted documents are reviewed by Evendo’s verification team or a trusted third-party partner to confirm their authenticity and validity.

3. Secure Handling:

All personal information and documents provided for KYC purposes are securely stored and processed in compliance with data protection laws such as GDPR.

The application of KYC on Evendo.com underscores our commitment to maintaining a secure, compliant, and trustworthy platform for all users. By understanding the importance and process of KYC, users can appreciate the measures taken to protect them and ensure the integrity of transactions.

Contact customer support via email: support@evendo.com or via phone during office hours on +44 203 026 1075. We aim to respond to all support tickets as quickly as possible, typically within 24 hours. Our team is committed to getting back to you sooner whenever we can. To ensure that we can assist everyone efficiently, we kindly ask you not to send multiple emails or calls about the same issue, as we process tickets in the order they are received. In the meantime, you might find our help articles useful for common questions. Additionally, after booking, feel free to contact local providers directly for specific inquiries. We're here to help and appreciate your patience!