Why Local Providers and Evendo May Request ID Copies After Booking

When booking experiences or accommodations through Evendo.com, you might occasionally be asked to provide a copy of your identification. This request serves several important purposes, primarily focused on ensuring a secure and smooth experience for both customers and providers. 

Here’s why this verification step is important.

Reasons Local Providers Request ID Copies

1. Verification of Identity:

Ensuring that the person who booked an experience or accommodation is indeed the individual who will participate helps maintain the integrity and safety of the service. It prevents any confusion or disputes over bookings.

2. Compliance with Local Regulations:

Many regions have legal requirements mandating that service providers verify the identities of their clients. This is particularly common in the hospitality industry, where laws often require recording guest information.

3. Security and Safety:

Verifying identification helps providers ensure the safety of their services. By confirming customer identities, providers can better manage responsibilities, especially in activities requiring waivers or special permissions.

4. Preventing Fraud and Misconduct:

By checking IDs, providers can mitigate risks related to fraudulent bookings, ensuring that transactions are legitimate and participants have authorized the charges.

Why Evendo Might Request ID Copies

1. Fraud Detection and Prevention:

Evendo implements robust security measures to protect users and partners. When certain transactions are flagged by our internal fraud detection system, an ID verification may be requested to confirm the authenticity of the booking.

2. Account Security:

In cases where there might be suspicious activity related to an account, such as sudden changes in booking patterns or payment methods, ID verification helps secure the account from unauthorized access.

3. Ensuring Compliance and Trust:

Evendo is committed to maintaining a trustworthy platform for users and partners alike. ID verification is part of ensuring that all transactions and interactions meet the highest standards of integrity and safety.

How Your ID is Protected

Data Security Measures:

Both Evendo and its partners employ stringent data protection measures to keep your sensitive information secure. Any copies of identification are stored securely and are only accessed by authorized personnel as necessary.

Privacy Assurance:

Your privacy is a priority. Identification data is treated with the utmost confidentiality and used solely for verification purposes, in compliance with data protection laws such as GDPR.

Providing ID copies for bookings is a common and necessary step to secure travel experiences and accommodations, ensuring safety, compliance, and the prevention of fraud. By understanding the reasons behind ID requests, you can participate with confidence, knowing that your interactions on Evendo.com are protected and legitimate.

Contact customer support via email: support@evendo.com or via phone during office hours on +44 203 026 1075. We aim to respond to all support tickets as quickly as possible, typically within 24 hours. Our team is committed to getting back to you sooner whenever we can. To ensure that we can assist everyone efficiently, we kindly ask you not to send multiple emails or calls about the same issue, as we process tickets in the order they are received. In the meantime, you might find our help articles useful for common questions. Additionally, after booking, feel free to contact local providers directly for specific inquiries. We're here to help and appreciate your patience!