If I cancel will I get my money back?
Understanding Refund Eligibility for Cancelled Experience Bookings on Evendo
When you need to cancel a booking on Evendo, a key consideration is whether you are eligible for a refund.
It’s important to understand the policies related to cancellation, including free cancellation periods, the implications of entering non-refundable periods, and the nature of non-refundable experience bookings.
This article will guide you through the refund process and what to expect based on your booking conditions.
Free Cancellation Periods
Many bookings come with a free cancellation period, allowing you to cancel without penalties and receive a full refund. This period is typically defined by the provider and can vary by activity or experience. It's vital to check these terms during the booking process so that you know the exact window during which you can cancel freely.
What to Do:
- Review Booking Terms:
Before booking, review the cancellation policy thoroughly to identify the duration of the free cancellation period.
- Cancel Within This Period:
If you decide to cancel, do so within this window to ensure you receive a full refund.
Entering the Non-Refundable Period
Once a booking moves past the free cancellation period, it often enters a non-refundable phase.
At this stage, cancelling may result in no refund or only a partial refund, depending on the provider’s policy.
These conditions are usually stricter as the event date approaches, reflecting the commitment and resources allocated by the provider.
What to Do:
- Act Promptly:
If you think you might cancel, try to decide before entering the non-refundable period to maximize your chances of a refund.
- Contact the Local Provider:
If extenuating circumstances lead to a cancellation during this period, contact the local provider to discuss possible options or any leniencies the provider might offer. If local provider agrees to process a full or partial refund forward the written confirmation to our Customer Support Team so we can process your refund.
Non-Refundable Experience Bookings
Some experiences are non-refundable from the time of booking, regardless of when you cancel.
These typically include special events, unique experiences with limited availability, or deeply discounted bookings.
In these instances, refunds are not normally provided.
What to Do:
- Double-Check at Booking:
Ensure you are aware of booking terms marking your experience as non-refundable before finalizing your reservation.
- Consider Alternate Solutions:
If a non-refundable booking cannot go ahead, reaching out to the provider to discuss rescheduling or transferring the booking to another individual might be options.
If local provider agrees upon negotiations to process a full or partial refund forward the written confirmation to our Customer Support Team so we can process your refund.
Local Time Consideration for Cancellations
Please note that the cancellation deadline is always calculated based on the local time of the local provider. This ensures consistency and clarity in managing cancellations, aligning with the local provider's operational hours and policies. It is important to consider any time zone differences to avoid missing the cancellation window.
Understanding the refund policy associated with your Evendo booking is crucial when considering cancellation. By familiarizing yourself with the terms related to free cancellation periods, non-refundable periods, and non-refundable bookings, you can make informed decisions that best suit your needs and financial interests.
Contact customer support via email: support@evendo.com or via phone during office hours on +44 203 026 1075. We aim to respond to all support tickets as quickly as possible, typically within 24 hours. Our team is committed to getting back to you sooner whenever we can. To ensure that we can assist everyone efficiently, we kindly ask you not to send multiple emails or calls about the same issue, as we process tickets in the order they are received. In the meantime, you might find our help articles useful for common questions. Additionally, after booking, feel free to contact local providers directly for specific inquiries. We're here to help and appreciate your patience!