Cancellation of experience booking with no prior notice
Little or no heads up given
While unexpected cancellations can be disheartening, we are here to support you every step of the way. By working closely with our local providers and maintaining open communication, we aim to address the issue promptly and provide you with a satisfactory resolution.
Local providers strive to offer memorable and seamless experiences, but there are times when unforeseen issues arise that are beyond their control:
1. Adverse Weather Conditions:
Sometimes, sudden weather changes can make it unsafe to conduct certain outdoor activities or tours, necessitating a last-minute cancellation.
2. Logistical Challenges:
Issues such as equipment failures or transportation delays can disrupt the ability to proceed with a planned tour.
3. Low Participant Numbers:
Certain tours require a minimum number of participants to operate. If this threshold is not met, the tour may need to be cancelled.
4. Health and Safety Concerns:
Unexpected health advisories or safety issues can prompt providers to cancel tours to ensure the well-being of all participants.
We sincerely apologize for any disappointment and disruption this cancellation has caused. Your experience and satisfaction are paramount to us, and we are committed to rectifying the situation.
Next Steps to Move Forward
Here’s how Evendo will assist you following an unexpected tour cancellation:
1. Immediate Follow-Up with Provider:
We will contact the local provider to understand the reason for the cancellation and address any communication lapses to prevent future occurrences.
2. Resolution Options:
Rescheduling:
We will explore options to reschedule your tour at a later date that suits your schedule, allowing you to enjoy the experience you originally planned for.
Alternative Experiences:
Our customer support team will work with you to identify similar experiences that might serve as suitable replacements if you're open to exploring other options.
Full Refund:
If rescheduling is not feasible or preferred, we will process a full refund for the cancelled tour.
Contact customer support via email: support@evendo.com or via phone during office hours on +44 203 026 1075.
We aim to respond to all support tickets as quickly as possible, typically within 24 hours. Our team is committed to getting back to you sooner whenever we can. To ensure that we can assist everyone efficiently, we kindly ask you not to send multiple emails or calls about the same issue, as we process tickets in the order they are received. In the meantime, you might find our help articles useful for common questions. Additionally, after booking, feel free to contact local providers directly for specific inquiries. We're here to help and appreciate your patience!