Local provider is not responding to my request?

Booking an event or activity through Evendo should ideally be a seamless experience. 

However, there may be instances when a local provider takes longer than expected to respond to your booking request, which can be stressful if you're pressed for time. 

This article outlines steps you can take when you're waiting for a response and how to best prepare in the meantime.

What to Do When Waiting for a Provider's Response

1. Reach Out to Evendo for a Follow-Up

If the provider hasn't responded within the typical time frame (usually 4 to 6 hours during working office hours), consider reaching out for a follow-up. A polite message or call can serve as a gentle reminder of your pending request. 

2. Check Other Communication Channels

Providers may sometimes use alternative communication methods such as email or phone calls. Ensure that your contact information is current and check your spam or junk folders for any emails you might have missed.

3. Review Provider's Response Time

Look at the provider's profile on Evendo for any indication of typical response times. Some might already specify their average time to reply, which can set realistic expectations.

Managing Preparations While Waiting

1. Plan Proactively

Start preliminary planning based on the assumption that your booking will be confirmed. This could include looking for transportation and preparing any necessary items. While you should avoid finalizing plans until confirmation, having these in place can expedite your preparations upon approval.

2. Explore Alternative Options

Identify similar events or activities on Evendo that might fit your needs. Having backup options ready can minimize stress if your initial request is declined or remains unanswered.

3. Set Internal Deadlines

Decide on a personal deadline for when you need a confirmation to proceed. This can help you decide when to move on to alternative plans if necessary.

 Seek Support

1. Contact Evendo Customer Support

If a provider is unresponsive beyond a reasonable duration and it affects your planning, contact Evendo support for assistance. As long as the booking request was not approved Evendo can cancel the request free of charge.

If by chance the supplier approves the booking request before the Evendo team has the chance to cancel the booking request, the cancellation policy of the event, activity or experience will enter in effect and terms will apply.

While an unresponsive provider can be frustrating, taking proactive steps and preparing accordingly can mitigate potential disruptions. By utilizing Evendo's resources and maintaining flexibility, you can effectively manage your event planning even when time is of the essence.

Contact customer support via email: support@evendo.com or via phone during office hours on +44 203 026 1075. We aim to respond to all support tickets as quickly as possible, typically within 24 hours. Our team is committed to getting back to you sooner whenever we can. To ensure that we can assist everyone efficiently, we kindly ask you not to send multiple emails or calls about the same issue, as we process tickets in the order they are received. In the meantime, you might find our help articles useful for common questions. Additionally, after booking, feel free to contact local providers directly for specific inquiries. We're here to help and appreciate your patience!