How Long Does It Take for a Local Provider to Approve or Decline?

When booking an event or activity through Evendo, a common question is: "How long will it take for the local provider to approve or decline my booking request?" Understanding the timeline involved can help you better plan and manage your expectations. 

This article explores the typical duration for receiving a response and the factors that can influence this process.

Typical Approval Time

On average, local providers on Evendo aim to respond to booking requests within 4 to 5 hours. Some providers might be able to respond more quickly, especially if they have streamlined booking processes or smaller teams. However, this can vary significantly based on several factors.

Factors Influencing Reply Time

1. Provider's Operational Capacity

Size of the Business:

Larger businesses with dedicated reservation teams might respond more quickly than smaller operations or sole proprietors who manage bookings alone.

Business Hours:
Providers operating in different time zones or with limited business hours may need additional time to process requests, particularly if a request is submitted outside of their normal operating window.

2. Seasonal Demand

During peak seasons or popular event periods, providers might experience a higher volume of requests, which can lead to longer response times. On the other hand, during off-peak times, responses might be faster due to reduced demand.

3. Complexity of the Request

Requests that involve multiple elements, such as custom packages or specific requirements, might take longer to assess and confirm. This is because they may require coordination across different departments or suppliers.

4. Technological Infrastructure

Providers with advanced booking systems and technology are likely to process and respond to booking requests more efficiently than those relying on more manual processes.

5. Provider Communication Practices

Some providers have more streamlined communication protocols, enabling them to review and respond to requests promptly. Regularly updated calendars and availability schedules also contribute to faster response times.

6. Evendo's Communication Platform

The integration and effectiveness of the communication platform between Evendo and the provider can also impact response times. Providers who use Evendo's platform efficiently tend to provide quicker feedback.

What Can You Do?

As a customer, while you wait for a response, consider the following tips:

Plan Ahead:

If possible, try to book well in advance of your desired event date, especially during busier seasons.

Check Provider Profiles: 

Look at provider details and reviews; some may note typical response times.

Follow-Up Politely: 

If you haven't received a response after the typical period, a courteous follow-up message through Evendo can serve as a gentle reminder.

Be Flexible: 

Having alternative dates or options ready may facilitate quicker confirmation if there are availability issues. Sometimes the local provider will contact your with alternative dates.

While the wait for a booking confirmation, understanding the factors that influence response times can help set realistic expectations. By choosing reputable providers with a history of timely communication and being proactive about your booking needs, you can enhance your overall booking experience.

Contact customer support via email: support@evendo.com or via phone during office hours on +44 203 026 1075. We aim to respond to all support tickets as quickly as possible, typically within 24 hours. Our team is committed to getting back to you sooner whenever we can. To ensure that we can assist everyone efficiently, we kindly ask you not to send multiple emails or calls about the same issue, as we process tickets in the order they are received. In the meantime, you might find our help articles useful for common questions. Additionally, after booking, feel free to contact local providers directly for specific inquiries. We're here to help and appreciate your patience!