Checking In at a Hotel

Checking in at a hotel is usually a straightforward process, but it's always helpful to know what to expect and prepare in advance. Here's a step-by-step guide to help you navigate the hotel check-in process smoothly.

1. Identification

Upon arrival, the first thing you'll need to do is provide a valid form of identification. This is required for security purposes and to ensure that the reservation details match the person checking in. Acceptable forms of ID typically include:

- Passport

- Driver's license

- National ID card

Make sure the name on your ID matches the name on your reservation to avoid any complications.

You usually need to be at least 18 years old to check in to a hotel.

However, this can vary, and some destinations have a minimum age of 21 years old, so it’s best to check with the hotel before booking.

2. Reservation Confirmation

While not always required, having a copy of your reservation confirmation can expedite the check-in process. You might have received this via email, or you can show it on your mobile device. It typically includes details like your reservation number, dates of stay, and room type.

3. Deposit Procedure

Most hotels will require a security deposit at check-in. This deposit is typically held as a precaution for any incidental charges, such as room service or damages. The amount can vary, so it’s a good idea to check with the hotel in advance. 

Here’s what you need to know:

Method: 

Deposits can usually be paid by credit card or, in some cases, cash.

Refund: 

If no additional charges are incurred during your stay, the deposit will be refunded or held charges on your credit card will be released. This may take a few days, depending on your bank.

4. Credit Card Validation

Hotels often require a credit card for validation during check-in, even if you have prepaid for your room. This is used to cover any additional charges you may incur during your stay. Here's a quick rundown:

Check Fund Availability: 

Ensure your credit card has enough available credit for the hotel to authorize the deposit amount.

Cash Option: 

If you prefer paying in cash, discuss this with the hotel in advance to understand their policies.

5. Parking

If you're traveling by car, you'll need to understand the hotel's parking options:

Valet Parking: 

Some hotels offer valet services for a daily fee. This can be a convenient option if you prefer not to park your car yourself.

Self-Parking: 

Many hotels offer self-parking facilities. Be sure to ask for directions to the parking area and any fees that may apply.

Parking Pass: 

If required, collect a parking pass from the front desk and clearly display it in your vehicle to avoid any fines or towing.

Parking Fees: 

Check whether parking fees are included in your reservation or if there are extra charges you should be aware of.

6. Bedding Preferences

Whether you like a firm mattress or extra pillows, it's worthwhile to communicate your bedding preferences even before you arrive.

Here's how:

Requests: 

Indicate any specific bedding requests, such as king-sized beds, twin beds, or additional bedding for an extra guest, when booking or upon check-in. The requests are being fulfilled at the accommodation provider discretion and they are not guaranteed.

Special Accommodations: 

If you have special needs, such as an allergy-free room or specific types of pillows, mention these to the front desk staff.

7. Checking In with Children

Traveling with children can make your stay both exciting and challenging. Understanding hotel policies can help make your experience more enjoyable:

Family-Friendly Amenities:

Inquire about amenities like cribs, high chairs, or kid-friendly menus. Some hotels offer babysitting services or children's activity centers.

Child Policies: 

Be aware of any age-related charges or rules, such as extra fees for additional bedding or constraints on pool or gym use.

Safety:

Ask about childproofing options or any hotel areas that may be unsuitable for children.

8. Pet Check-In

Traveling with a furry friend? Many hotels are pet-friendly, but it’s important to understand their specific policies:

Pet Policy: 

Check the hotel’s pet policy ahead of time to ensure that your pet is welcome and to understand any restrictions or requirements.

Pet Fees: 

Be aware that there might be an additional fee or deposit required for pets. This fee usually covers extra cleaning or potential damages.

Pet Amenities: 

Ask about available amenities for your pet, such as designated pet areas, pet-sitting services, or special treats.

Final Steps

Once these steps are completed, you'll receive your room key. The front desk staff can also provide information about hotel amenities, breakfast hours, check-out times, and any other services you might need during your stay. 

Contact customer support via email: support@evendo.com or via phone during office hours on +44 203 026 1075.

We aim to respond to all support tickets as quickly as possible, typically within 24 hours. Our team is committed to getting back to you sooner whenever we can. To ensure that we can assist everyone efficiently, we kindly ask you not to send multiple emails or calls about the same issue, as we process tickets in the order they are received. In the meantime, you might find our help articles useful for common questions. Additionally, after booking, feel free to contact local providers directly for specific inquiries. We're here to help and appreciate your patience!