Do I need to pay anything else when I arrive at the hotel at check-in?
Each traveller has different needs
When traveling, it's essential to be prepared for all aspects of your hotel stay, including potential costs upon check-in.
While many reservations cover the bulk of your expenses, there are situations where additional fees may be applicable.
Here’s what to expect when arriving at your hotel.
Common Additional Charges
1. Resort Fees:
Some hotels, particularly resorts, charge additional fees that cover amenities like pool access, fitness centres, Wi-Fi, or other services. These fees are usually mandatory and not included in the initial booking charge.
2. Local Taxes:
Depending on your destination, local taxes or tourism levies might be charged separately from your booking payment. These are often collected upon arrival or departure and vary by location.
3. Security Deposits:
It is common for hotels to request a security deposit at check-in, either in cash or as a hold on your credit card. This deposit covers potential incidental charges, like damage or room service, and is typically refunded upon checkout if no additional expenses are incurred.
4. Room Upgrades or Extra Services:
If you request a room upgrade or utilize additional services such as parking, bring a pet, any meals not already included in your initial reservation, or spa access, these may incur extra charges payable at the hotel.
How to Prepare for Additional Charges
1. Review Booking Details:
Carefully review your booking confirmation and hotel policy for any mention of additional fees. This information is typically outlined in the terms and conditions or guest policies section.
2. Contact the Hotel Directly:
Prior to arrival, call the hotel to inquire about any potential extra costs you should be aware of. This ensures you have a clear understanding of the total expected charges.
3. Budget Accordingly:
Prepare for possible additional charges by setting aside an appropriate amount of funds, either via credit card or cash, depending on the hotel's requirements.
Considerations for a Smooth Check-In
Payment Methods:
Confirm the payment methods accepted by the hotel for deposits or additional fees to avoid any last-minute surprises.
Documentation:
Bring a copy of your booking confirmation and any correspondence with the hotel regarding fees or services for easy reference during check-in.
While most costs are generally included in your hotel reservation, it's important to be aware of any potential additional charges at check-in. By understanding these possibilities and preparing accordingly, you can ensure a smooth and stress-free start to your stay. For any specific concerns, always feel free to contact the hotel or Evendo support for clarity.
Contact customer support via email: support@evendo.com or via phone during office hours on +44 203 026 1075. We aim to respond to all support tickets as quickly as possible, typically within 24 hours. Our team is committed to getting back to you sooner whenever we can. To ensure that we can assist everyone efficiently, we kindly ask you not to send multiple emails or calls about the same issue, as we process tickets in the order they are received. In the meantime, you might find our help articles useful for common questions. Additionally, after booking, feel free to contact local providers directly for specific inquiries. We're here to help and appreciate your patience!