Do I have to let know the hotel when I will arrive?

When planning a stay at a hotel, travellers often wonder whether it's necessary to inform the hotel about their expected arrival time. While it may not always be mandatory, providing this information can ensure a smoother check-in process and help the hotel accommodate your needs. 

Here's why letting the hotel know your arrival time can be beneficial and when it might be essential.

1. Smooth Check-In Process:

Sharing your estimated arrival time allows the hotel staff to prepare for your check-in, helping to minimize delays and ensuring your room is ready upon arrival.

2. Late Arrivals:

If you expect to arrive later than the hotel’s standard check-in hours, notifying them can prevent complications. Some hotels may release rooms if guests haven’t arrived by a certain time unless prior notice is given.

3. Early Check-In Requests:

If you’re arriving earlier than the standard check-in time, letting the hotel know in advance allows them to try to accommodate your request, although it is usually subject to availability.

4. Special Arrangements:

For guests with specific needs or requests (such as accessibility requirements or cot arrangements), alerting the hotel ahead of time ensures these accommodations are prepared before you arrive.

Situations Where Informing the Hotel is Essential

Arrival Outside Reception Hours:

If the hotel reception closes at a certain time, notifying them of an after-hours arrival is crucial for making alternative check-in arrangements.

Remote or Boutique Hotels:

Smaller or remote hotels with limited staff may require advance notice of arrival times to coordinate staffing and check-in logistics.

How to Notify the Hotel

1. During Booking:

- Many booking platforms, including Evendo, offer the option to include your estimated arrival time during the reservation process. Use this feature if available.

2. Direct Contact:

Call or email the hotel directly to provide your arrival details, especially if plans change or you encounter delays en route.

3. Booking Notes:

Utilize any special request or comment section available through your booking platform to convey arrival information or any special requests to the hotel.

While not always mandatory, informing the hotel of your expected arrival time can enhance your check-in experience and enable the hotel to better accommodate your needs. Providing this information is especially important for late arrivals, special requests, or smaller accommodations. For any specific concerns or additional queries, contacting the hotel directly is always a good practice.

Contact customer support via email: support@evendo.com or via phone during office hours on +44 203 026 1075. We aim to respond to all support tickets as quickly as possible, typically within 24 hours. Our team is committed to getting back to you sooner whenever we can. To ensure that we can assist everyone efficiently, we kindly ask you not to send multiple emails or calls about the same issue, as we process tickets in the order they are received. In the meantime, you might find our help articles useful for common questions. Additionally, after booking, feel free to contact local providers directly for specific inquiries. We're here to help and appreciate your patience!