How can I cancel my hotel reservation
A Guide for Guests
We understand that sometimes plans change, and you may need to adjust your hotel reservation. Below, you'll find a comprehensive guide on how to make cancellations to your booking. Please note there are certain instances where cancellations might not be possible.
Cancellation Policy
If you wish to cancel your reservation, the ability to do so depends on the hotel's cancellation policy at the time of booking.
Cancellation deadline
Many hotel policies, including cancellation are based on accommodation provider local time. Maintaining consistency across these policies ensures they are applied uniformly, avoiding confusion for both guests and hotel staff.
Outside of cancellation period
If your reservation is NOT within a period allowing free cancellation, unfortunately, you will not be able to cancel your reservation and receive a full refund. We apologize for any inconvenience this may cause and appreciate your understanding regarding these restrictions.
Our advice in this instance is to contact the local accommodation provider and try to negotiate. If they will agree with cancellation and full refund in writing by sending a mail to support@evendo.com we will processes the full refund at our side.
Non-refundable room
If at the time of your booking you have selected a NON - REFUNDABLE room unfortunately, you will not be able to cancel and receive a refund if you change your mind or you can not make use of your reservation due to any circumstance preventing you from doing so, this includes but not limited to the below examples:
- accidental bookings;
- missing flights, trains, car broke down;
- sickness.
Our advice in this instance is to contact the local accommodation provider and try to negotiate. If they will agree with cancellation and full refund in writing by sending a mail to support@evendo.com we will processes the full refund at our side.
Free Cancellation Period
If your reservation is within a free cancellation period, you have several options to cancel your reservation.
1.Via Confirmation Email link:
- Click on the "Manage Booking" link in your confirmation email.
- A new page will open in your browser displaying your reservation details.
- If the "Cancel" button is active and clickable, you may proceed with the cancellation.
- Upon cancellation, a full refund will be processed immediately. Please note that the refund will be credited to your original payment method based on your bank's processing times.
2. Via Booking History:
- If you booked while logged in, your reservation is stored in your booking history, categorized as active or past.
- Should the "Cancel" button next to your hotel reservation be active, you can cancel the booking.
- A full refund will be issued immediately, with funds reverted to your payment method contingent on your bank's processing times.
3. Contacting Evendo' Customer Support:
- Our customer support team is available to assist you with the cancellation process if needed. You can reach out to our support team via email at support@evendo.com
Contact customer support via email: support@evendo.com or via phone during office hours on +44 203 026 1075.
We aim to respond to all support tickets as quickly as possible, typically within 24 hours. Our team is committed to getting back to you sooner whenever we can. To ensure that we can assist everyone efficiently, we kindly ask you not to send multiple emails or calls about the same issue, as we process tickets in the order they are received. In the meantime, you might find our help articles useful for common questions. Additionally, after booking, feel free to contact local providers directly for specific inquiries. We're here to help and appreciate your patience!