Who can cancel my hotel reservation?
A guide for Evendo users
At Evendo, safeguarding our customers' personal information is a top priority. That's why only the individual who made the hotel reservation is authorized to cancel or make changes to the booking. This measure complies with the General Data Protection Regulation (GDPR) and ensures that personal data is protected against unauthorized access.
Why Only the Booker Can Make Changes
Under GDPR, we are required to protect personal data and ensure it is processed lawfully and transparently. Consequently, only the person who placed the reservation has the authority to cancel or modify the booking. This ensures that sensitive information associated with the reservation is not disclosed or manipulated by unauthorized individuals.
Steps to Contact Evendo Support
If you need to cancel or edit your hotel reservation and decide to contact Evendo' support team, please be prepared to undergo a verification process. This protocol is part of our commitment to data protection and customer security.
1. Use the Same Email Address:
When reaching out to support, please use the email address that was used to make the reservation. This helps us verify your identity and ensures we are communicating with the authorized individual.
2. Provide the Same Name:
Ensure that the name you provide matches the one on the original reservation. This consistency aids in the verification process and allows us to assist you more efficiently.
3. Evendo Booking Reference:
Always include your Evendo booking reference in your communications. This reference number is crucial for our support team to locate your reservation quickly. You can find this number in your reservation confirmation email.
By following these steps, you'll help streamline the verification process and enable our team to assist you more effectively with any changes or cancellations you wish to make.
Contact customer support via email: support@evendo.com or via phone during office hours on +44 203 026 1075. We aim to respond to all support tickets as quickly as possible, typically within 24 hours. Our team is committed to getting back to you sooner whenever we can. To ensure that we can assist everyone efficiently, we kindly ask you not to send multiple emails or calls about the same issue, as we process tickets in the order they are received. In the meantime, you might find our help articles useful for common questions. Additionally, after booking, feel free to contact local providers directly for specific inquiries. We're here to help and appreciate your patience!