Why can't I cancel my hotel reservation?
The cancel button is not active...
We understand that needing to cancel travel plans can be stressful, and we aim to make this process as smooth as possible.
However, there are scenarios where the option to cancel a booking might not be available in the "My Bookings" section or booking history on Evendo.com.
Here, we explain the reasons why the cancel button might not be active on your reservation.
Reasons You Cannot Cancel Via "My Bookings"
1. Non-Cancellation Period:
If your booking has entered a designated non-cancellation period, the option to cancel will no longer be available. Accommodations set these periods to secure occupancy and manage their operations effectively. Once this period is reached, the cancel button is deactivated to comply with the accommodation's cancellation policy.
2. Non-Refundable Room Rates:
If you opted for a non-refundable room rate, it comes with the understanding that the reservation cannot be canceled after booking. These rates typically offer a discount in exchange for a firm commitment to the reservation. As such, the cancel button will not be active for these types of bookings.
Understanding Cancellation Deadline Calculations
It is essential to be aware that cancellation deadlines are always calculated using the local time of the accommodation provider. This approach ensures consistent application of the rules associated with the reservation terms and aligns with the hotel's operational hours. Differences in time zones could affect the perceived deadline, so we recommend accounting for these when reviewing your booking terms.
What You Can Do
If you are unable to cancel your booking due to the reasons mentioned above, our advice is to directly contact the accommodation provider. In some cases, they might offer flexibility beyond the stated policies. Should there be an agreement for a cancellation and refund, ensure you receive written confirmation and forward it to support@evendo.com for further processing.
We encourage you to thoroughly review the booking terms and conditions when making a reservation to avoid future inconvenience.
Contact customer support via email: support@evendo.com or via phone during office hours on +44 203 026 1075. We aim to respond to all support tickets as quickly as possible, typically within 24 hours. Our team is committed to getting back to you sooner whenever we can. To ensure that we can assist everyone efficiently, we kindly ask you not to send multiple emails or calls about the same issue, as we process tickets in the order they are received. In the meantime, you might find our help articles useful for common questions. Additionally, after booking, feel free to contact local providers directly for specific inquiries. We're here to help and appreciate your patience!