How to close your Evendo account
and what to expect after closure
If you’ve decided to close your Evendo.com account, we're here to help you through the process and ensure you understand what happens after your account is deactivated.
Follow these steps to close your account, and learn about the implications of this action.
1. Log Into Your Account:
Start by logging into your Evendo account with your email and password.
2. Access Account Settings:
Click on your username at the top-right corner of the page and select 'Profile' and proceed to your profile page.
Select from left menu 'Account Settings'.
3. Select 'Close Account':
Within the account settings, locate the 'Close Account' link and click on it.
4. Follow the Instructions:
You may be prompted to provide a reason for closing your account or feedback on your experience with Evendo.com.
Carefully read any messages regarding the consequences of closing your account.
5. Confirm Account Closure:
Confirm your decision by following the on-screen instructions. You may need to enter your password one last time for security verification.
6. Receive Confirmation:
Once the process is complete, you will receive a confirmation email acknowledging that your account has been closed.
What Happens After Closing Your Account
1. Data Deletion:
Your personal information and account data will be deleted in accordance with our privacy policy. This includes your booking history and any saved preferences.
2. Email Communication:
You will no longer receive emails or newsletters from Evendo, except for any legally required communications.
3. Account Reinstatement:
If you decide to return, you will need to create a new account, as the closure is permanent and non-reversible and the content of your initial account has been deleted.
4. Pending Bookings:
Having ongoing or future bookings will not be impacted by you closing your account. The purchases will be treated as 'Guest' purchases. The only difference is that you will not have access to see them in your user account 'Booking History' list.
Considerations Before Closing
Customer Support:
If there are specific issues or concerns prompting your decision, consider contacting our customer support team first. They may be able to address your concerns, offering potential solutions without needing account closure.
Download Important Information:
Before closing your account, download any essential information or documents related to your bookings that you may need later.
Closing your Evendo.com account is a straightforward process, but it's essential to understand the permanent nature of this action and its implications. We hope the insights provided in this guide help you make a well-informed decision.
Contact customer support via email: support@evendo.com or via phone during office hours on +44 203 026 1075. We aim to respond to all support tickets as quickly as possible, typically within 24 hours. Our team is committed to getting back to you sooner whenever we can. To ensure that we can assist everyone efficiently, we kindly ask you not to send multiple emails or calls about the same issue, as we process tickets in the order they are received. In the meantime, you might find our help articles useful for common questions. Additionally, after booking, feel free to contact local providers directly for specific inquiries. We're here to help and appreciate your patience!