I have booked the experience with wrong date...

Mistakes can happen when booking experiences online, and selecting the wrong date is a common one. 

If you find yourself in this situation, don't worry—there are steps you can take. 

Depending on the type of booking you made, the process may vary. Here's a guide to help you navigate both refundable and non-refundable scenarios.

Refundable Booking

If your booking is marked as refundable, you have more flexibility in resolving the issue:

1. Contact Evendo Support:

Reach out to our customer support team as soon as possible to report the error. We will assist you in checking availability with the local provider for a new date that suits your schedule. 

2. Change the Date or Receive a Refund:

Evendo will work with the local provider to change your booking to a preferred date, based on the local provider availability. If a suitable date isn’t available, or if you prefer not to reschedule, we will process a full refund for the booking.

3. You have the option by yourself to cancel the booking in your "Manage booking" section. In your booking confirmation email you have a link which will take you that section, then click the "Cancel" button. A full refund will be issue automatically.

Non-Refundable Booking

For non-refundable bookings, the process is more complex, as these are bound by the local provider's cancellation policy:

1. Understand the Policy:

Non-refundable bookings mean that according to the provider's policy, changes or cancellations are not be allowed. This type of booking often comes at a discounted rate due to its firm cancellation terms.

2. Contact the Local Provider:

We recommend contacting the local provider directly as soon as you realize the mistake. Explain the situation and ask if they can offer any assistance or exception in modifying your booking.

3. Follow the Provider’s Decision:

If the local provider agrees to a cancellation or change, inform Evendo customer support so we can assist with processing a refund or alteration according to the provider's permission.

If the provider upholds the non-refundable status and declines changes or cancellations, please understand that Evendo is bound by their policy and cannot issue a refund. We deeply regret any inconvenience caused.

Final Steps

Whether your booking is refundable or non-refundable, acting quickly and communicating clearly can often improve the resolution process. For any assistance, Evendo' customer support team is here to guide you through these steps.

We sincerely appreciate your understanding of the policies that sometimes limit our ability to make changes. Rest assured, we aim to support you as best as possible in achieving a positive outcome. 

Contact customer support via email: support@evendo.com or via phone during office hours on +44 203 026 1075.

We aim to respond to all support tickets as quickly as possible, typically within 24 hours. Our team is committed to getting back to you sooner whenever we can. To ensure that we can assist everyone efficiently, we kindly ask you not to send multiple emails or calls about the same issue, as we process tickets in the order they are received. In the meantime, you might find our help articles useful for common questions. Additionally, after booking, feel free to contact local providers directly for specific inquiries. We're here to help and appreciate your patience!