The supplier is not answering the phone

Booking an experience on Evendo.com can lead to exciting adventures, but sometimes further arrangements need to be made directly with the local provider. 

If you're having trouble reaching the provider, don't worry—there are steps you can take to resolve the situation and ensure your plans proceed smoothly. 

Here's what to do if the local provider is not answering the phone or responding.

Steps to Take if a Local Provider Is Unresponsive

1. Double-Check Contact Details:

Ensure that you are using the correct phone number or contact information as provided in your booking confirmation. Typos or outdated contact info can lead to unnecessary delays.

2. Try Alternative Communication Methods:

If the phone calls to the phone number listed on your Voucher aren't successful, consider reaching out via messaging apps like WhatsApp, or any alternative contact methods like Facebook. This requires you to search online for the additional contact methods.

3. Allow for Time Differences or Out of Office Hours:

If the experience is in a different time zone, ensure you’re attempting contact during their business hours. Time differences could be the reason for delayed responses. Also if you are contacting during weekends or nights please bear in mind that the local provider could have less staff allocated.

4. Attempt Multiple Calls:

Try calling at different times throughout the day. Providers might be busy with other clients or unable to answer during peak hours.

5.Understand the difference between calling a professional tour operator and trying to contact a private person providing a tour:

While professional companies have staff allocated to respond calls, private individuals don't.

6. Reach Out to Evendo Customer Support:

If direct contact attempts are unsuccessful, get in touch with Evendo's customer support team. Provide them with your booking reference number and details about your attempts to reach the provider. While this sometimes can help it does not guarantee that our customer support team will reach the local provider in time as they will be using same contact details as yourself.

7. Keep a Record:

Document all communication attempts this information may be helpful in speeding up the process in the unfortunate scenario where the local provider could not be reached and you would like to claim a refund.

While it can be concerning if a local provider is unresponsive, taking these steps can help you address the issue and ensure that your planned experience is not disrupted. Evendo is committed to supporting you in making sure your travel plans are seamless, so feel free to reach out to our support team for any assistance you need.

Contact customer support via email: support@evendo.com or via phone during office hours on +44 203 026 1075. We aim to respond to all support tickets as quickly as possible, typically within 24 hours. Our team is committed to getting back to you sooner whenever we can. To ensure that we can assist everyone efficiently, we kindly ask you not to send multiple emails or calls about the same issue, as we process tickets in the order they are received. In the meantime, you might find our help articles useful for common questions. Additionally, after booking, feel free to contact local providers directly for specific inquiries. We're here to help and appreciate your patience!