The local provider did not showed up at the meeting place...
Steps to Take When Your Experience Doesn't Start as Planned
We understand how disappointing it can be when you're eagerly awaiting your experience, and the local provider does not show up at the meeting place.
While this can be frustrating, there are steps you can take to address the situation and determine the best course of action.
Here’s a guide to help you troubleshoot this issue.
Steps to Take When the Provider Doesn't Show Up
1. Confirm You Are at the Correct Location
Verify the meeting point provided in your booking confirmation or Voucher to ensure that you are at the correct location and at the specified time. Cross-reference any directions or landmarks listed.
2. Ask the Locals:
Inquire with people in the vicinity to see if they have noticed any tours or activities starting nearby. Sometimes locals can provide insights or confirm if you're in the right area.
3. Contact the Local Provider
Use the contact details provided in your confirmation to reach out to the local provider directly. This can help clarify any misunderstandings and determine if there are unforeseen delays or changes to the meeting point.
4. Document the Situation
Note the time and location where you waited along with any communication attempts made to the provider. Take photos of your surroundings. This information will be valuable should you need to discuss the situation with Evendo or the provider later.
Next Steps for Resolution
Contact Evendo Customer Support
Report the Issue. If you're unable to reach the provider or resolve the issue directly, contact Evendo’s Customer Support Team. They can assist in investigating the situation and help coordinate a suitable solution.
We sincerely regret any inconvenience caused by a no-show from the local provider. By verifying your meeting location, attempting direct communication, and seeking assistance, you can tackle this unexpected situation effectively. Rest assured, Evendo is here to support you in resolving these issues and ensuring a satisfactory outcome.
Contact customer support via email: support@evendo.com or via phone during office hours on +44 203 026 1075. We aim to respond to all support tickets as quickly as possible, typically within 24 hours. Our team is committed to getting back to you sooner whenever we can. To ensure that we can assist everyone efficiently, we kindly ask you not to send multiple emails or calls about the same issue, as we process tickets in the order they are received. In the meantime, you might find our help articles useful for common questions. Additionally, after booking, feel free to contact local providers directly for specific inquiries. We're here to help and appreciate your patience!