I would like to change the date of my booking...
Navigate the Process of Modifying Your Booking Date with Ease and Understanding
Changing the date of your booking on Evendo can be straightforward if you follow the correct procedures.
Whether due to schedule conflicts or new circumstances, it's essential to understand the process, dependencies, and potential limitations.
Here’s a comprehensive guide to assist you in modifying your booking date.
Understanding the Process of Changing Your Booking Date
1. Review Booking Terms and Conditions
Before attempting to change your booking date, review the terms and conditions provided during the booking process. Look for any clauses related to date changes, potential fees, and refund policies. Some bookings may have strict policies or non-refundable terms.
2. Initiate a Date Change Request for bookings which permit changes.
Contact our Customer Support Team either via mail or chat.
Clearly communicate your need to change the date and propose alternative dates.
3. Processing of your Date Change Request
Our Customer Support team will contact the local provider and try to change the date. Please bear in mind that this is always subject to availability from local provider and it can sometimes incur additional or less cost than your initial booking.
4. Resolution of your Date Change Request
If local provider has agreed with the date change and is free of charge we will send you updated Voucher.
If local provider has agreed with date change but with price difference in addition to what you have already paid our team will coordinate with you the payment of the difference then will issue the updated Voucher.
If local provider has agreed with date change but with lower price than what you have already paid our team will perform a refund of the difference towards your payment method and issue the updated Voucher.
There is also the option where the local provider can not accommodate the request and our Customer Support Team will contact you to let you know.
Considerations for Date Changes
1. Provider Policies and Availability
Providers may have specific policies regarding date changes, often subject to availability. Be flexible with alternative dates and understand that some periods may be more accommodating than others, particularly during off-peak times.
2. Dependencies on Other Bookings
If your event or activity is part of a larger itinerary, consider how changing one booking might affect others. Adjusting travel accommodation or transportation may also be necessary.
3. Non-refundable Bookings
Certain bookings may be non-refundable or have stringent conditions for changes. In such cases, you might incur a fee, or the provider may not allow adjustments beyond a specific date or timeframe. If your booking is non-refundable or has entered the non- refundable period of time kindly contact the local provider via the contact details provided and try to negotiate.
When contacting the provider, be courteous and clearly explain your reasons for requesting a date change. Providers are more likely to accommodate requests when approached professionally. If necessary, explore options for a partial refund or a different suitable date. Let them know your name and your booking reference available on your voucher which is different than the Evendo order number.
If local provider agrees to change the date of your booking, let our Customer Support Team know by forwarding written confirmation from local provider showing the agreement so that we can update your Voucher.
Changing the date of your booking on Evendo requires understanding the platform’s processes and any specific provider policies. By reviewing your booking details, being flexible with alternative dates, and maintaining open communication with providers, you can successfully manage changes while minimizing disruptions to your plans.
Contact customer support via email: support@evendo.com or via phone during office hours on +44 203 026 1075. We aim to respond to all support tickets as quickly as possible, typically within 24 hours. Our team is committed to getting back to you sooner whenever we can. To ensure that we can assist everyone efficiently, we kindly ask you not to send multiple emails or calls about the same issue, as we process tickets in the order they are received. In the meantime, you might find our help articles useful for common questions. Additionally, after booking, feel free to contact local providers directly for specific inquiries. We're here to help and appreciate your patience!