I would like to remove a traveller from my booking...
Steps to Modify Your Booking by Removing Participants
Adjusting the number of participants in your Evendo booking can be simple if you follow the appropriate steps.
Whether due to a last-minute change in plans or other circumstances, it's important to comprehend the process, potential limitations, and dependencies involved.
This guide will help you through the procedure of removing participants from your Evendo booking.
Steps to Remove Participants from Your Booking
1. Review the Booking Terms and Conditions
Before you start the process of removing participants, it's crucial to revisit the booking terms and conditions. Pay attention to any sections about changes, possible fees, and refund policies. Some bookings have strict, non-refundable terms that you need to be aware of.
2. Initiate a Request for Removal
If your booking allows changes, the next step is to contact our Customer Support Team via email or chat. Clearly state the number of participants you wish to remove from your booking.
3. Processing Your Request
Once you've submitted your request, our Customer Support team will reach out to the local provider to inform them of the change.
4. Finalizing the Removal
After processing, our Customer Support Team will issue a refund to your original payment method for the participants removed and provide you with an updated Voucher reflecting these changes.
Things to Consider - Non-Refundable Bookings
Some bookings have non-refundable terms or strict conditions for making changes. Should this be the case, you may face additional fees or be unable to make adjustments past a certain deadline. If your booking falls into this category, you might need to contact the local provider directly using the contact details provided, and negotiate a solution.
When reaching out to the provider, be polite and clear about your reasons for wanting to remove a participant. Providers are generally more accommodating when approached professionally.
Remember to include your name and booking reference available on your Voucher, which differs from the Evendo order number.
If the provider consents to the changes, ensure you notify our Customer Support Team by forwarding their written confirmation to finalize the update on your Voucher.
Successfully removing participants from your Evendo booking involves understanding the platform’s processes and observing specific provider policies. By reviewing your booking details, remaining flexible, and maintaining open communication with all parties, you can effectively manage changes with minimal disruption to your plans.
Contact customer support via email: support@evendo.com or via phone during office hours on +44 203 026 1075. We aim to respond to all support tickets as quickly as possible, typically within 24 hours. Our team is committed to getting back to you sooner whenever we can. To ensure that we can assist everyone efficiently, we kindly ask you not to send multiple emails or calls about the same issue, as we process tickets in the order they are received. In the meantime, you might find our help articles useful for common questions. Additionally, after booking, feel free to contact local providers directly for specific inquiries. We're here to help and appreciate your patience!