Hotel does not match the website description

While hotel descriptions and images on our websites aim to provide a glimpse into what guests can expect, sometimes there can be differences between the online representation and the actual experience. 

Here are a few reasons why this might happen:

1.Marketing and Staging:

Hotels often hire professional photographers to capture their spaces in the best possible light. This can involve staging rooms with additional decor or using lighting techniques that enhance the appearance, which might not reflect the everyday setup.

2.Time Lapse:

Photos and descriptions might not always be updated regularly. Renovations, changes in decor, or updates to amenities may not yet be reflected on the website, leading to discrepancies between what guests see online and in person.

3.Seasonal Changes:

Some hotels adjust their facilities or services based on the season. For instance, a beachfront bar may not operate in the rainy season, or certain amenities like pools might be closed during off-peak times.

4.Room Variability:

Descriptions and images often showcase the best or most standard option available. However, room types can vary widely in layout, size, and view, which may lead to different experiences for guests who book the same category.

5.Service Limitations:

While services are often described as comprehensive, staffing and operational constraints can affect how these services are delivered daily. Peak times or staffing shortages might impact service quality.

6.Subjective Interpretation:

Descriptions of amenities, comfort, or luxury can be subjective and vary based on individual expectations. What one person might view as "spacious" or "luxurious" might not meet another's expectations.

7.Third-Party Bookings:

If you book through a third-party site, there may be inconsistencies between their descriptions and the hotel's official details. 

Differences can also occur when local providers or hotel management do not frequently update their profiles on various online platforms.

We regularly update Evendo.com to make sure that the hotel content we display is as accurate and up to date as possible.

However, as an online travel agency, we do rely on our accommodation suppliers to provide and maintain their current imagery and details up to date. This means that, in some cases, our pages don’t showcase the latest information.

It's always a good idea to verify directly with the hotel for the most accurate information.

To minimize surprises, it's helpful to read recent reviews from other travelers, ask specific questions during booking, and communicate directly with the hotel for the most up-to-date information.

We aim to respond to all support tickets as quickly as possible, typically within 24 hours. Our team is committed to getting back to you sooner whenever we can. To ensure that we can assist everyone efficiently, we kindly ask you not to send multiple emails or calls about the same issue, as we process tickets in the order they are received. In the meantime, you might find our help articles useful for common questions. Additionally, after booking, feel free to contact local providers directly for specific inquiries. We're here to help and appreciate your patience!