How to Handle Unhappiness with Your Hotel Stay
A Guest's Guide
Traveling should be an enjoyable experience, but occasionally, you may encounter issues during a hotel stay that mark your trip. Whether it's a problem with your room, service, or amenities, addressing these problems efficiently can make a substantial difference.
This article provides a step-by-step guide for guests who find themselves unhappy with their hotel accommodations.
Identify the Problem
Begin by clearly identifying the precise issue(s) causing your dissatisfaction. Common problems include:
- Room cleanliness or condition
- Noise disturbances
- Issues with amenities (e.g., broken air conditioning or malfunctioning appliances)
- Poor customer service
- Unexpected additional charges
Understanding and articulating the problem will help you communicate it effectively to hotel staff.
Contact the Front Desk
Approach the hotel's front desk or management as soon as possible. Communicate the problem politely and constructively. Most hotels strive to provide excellent service and will appreciate the opportunity to rectify issues during your stay.
Request a Room Change or Solution
If applicable, ask for a room change or another immediate solution. If you're dealing with noise or cleanliness issues, moving to a different room may resolve the problem quickly.
Document the Issue
Take photos or videos to document any issues, such as damaged furniture or cleanliness problems. Keep records of all communications with the hotel regarding your complaint. This documentation will be useful if you need to escalate your complaint later.
Contact Evendo Customer Support
If your booking was made through evendo.com reach out to our customer service department. We do have protocols in place and will be able to assist you in resolving some issues with the hotel which do not require a local resolution.
Examples of issues which require a local resolution: service unacceptable from reception, dirty room.
Please note:
If your hotel fails to meet your expectations on things like service, and you wish to change to a different accommodation, you will need to make the necessary changes locally, at your own expense.
Request Compensation
In cases where the issue wasn’t resolved during your stay, consider requesting compensation. Most hotels offer some restitution, such as a discount, free service, or a partial or full refund, especially if the problem significantly affected your experience.
Review Hotel Policies
Familiarize yourself with the hotel's policies on cancellations and refunds. Understanding these policies can help you negotiate effectively if your concerns have not been addressed.
Escalate if Necessary Only
For severe and unresolved problems, consider escalating your complaint:
- File a formal complaint with local tourism authorities or consumer protection agencies.
- If the hotel is part of a chain, you may write to the corporate office.
Learn and Apply
Finally, use this experience to better select accommodations in the future. Thoroughly read reviews before booking or contact hotels directly to address any specific concerns you may have ahead of your arrival.
Handling dissatisfaction with a hotel stay requires a calm and proactive approach. By clearly identifying the problem, communicating effectively with hotel staff, and knowing your rights and options, you can often turn around an unpleasant situation. Remember, addressing the issue during your stay yields the best results and helps ensure a more pleasant remainder of your trip.
We aim to respond to all support tickets as quickly as possible, typically within 24 hours. Our team is committed to getting back to you sooner whenever we can. To ensure that we can assist everyone efficiently, we kindly ask you not to send multiple emails or calls about the same issue, as we process tickets in the order they are received. In the meantime, you might find our help articles useful for common questions. Additionally, after booking, feel free to contact local providers directly for specific inquiries. We're here to help and appreciate your patience!