Understanding Hotel Double Booking
What to Do If It Happens
Hotel double booking can be a frustrating situation for travellers, where the hotel inadvertently books the same room for multiple guests.
Understanding how this can occur and knowing your rights can help you manage the situation more effectively.
Here’s an overview of double booking, what steps you should take, and what rights you have as a customer.
How Hotel Double Booking Can Happen
1. System Errors:
Technical glitches in reservation systems can occasionally lead to double bookings, where room availability is not accurately updated across platforms.
2. Human Error:
Manual mistakes during the booking process, such as data entry errors, can result in double allocation of rooms.
3. Overbooking:
Some hotels may deliberately overbook to compensate for expected cancellations or no-shows, which sometimes results in limited availability if more guests arrive than anticipated.
Criteria for Room Allocation in Double Booking
When a double booking occurs, hotels generally use specific criteria to determine who receives the room. Priority is often given based on:
Booking Date:
Guests who booked earlier are usually prioritized over those with later reservations.
Membership Status:
Loyalty program members or frequent guests may receive preference during allocation due to their relationship with the hotel.
Current Occupancy:
If one party is already checked into the room when the overlap is discovered, they usually retain the room assignment.
Understanding these criteria can help you anticipate potential outcomes and engage in a constructive dialogue with the hotel staff.
What to Do If You Experience a Double Booking
1. Discuss Options with the Hotel:
Upon arrival, speak directly with the hotel staff. They may offer a solution, such as a different room in the same hotel or assistance in finding accommodations nearby.
2. Contact Evendo Customer Support:
Reach out to Evendo’s customer support team as soon as possible. They can assist in resolving the situation by communicating with the hotel on your behalf or finding alternative accommodations.
3. Understand Your Alternatives:
If no immediate resolution is available, Evendo support can guide you in exploring alternative options, whether it involves relocating to a different hotel or adjusting your travel plans.
Customer Rights in Double Booking Situations
1. Right to Alternative Accommodation:
If a double booking occurs, the hotel is typically expected to provide you with alternative accommodations of similar or upgraded quality at no additional cost.
2. Entitlement to Compensation:
Depending on the circumstances and local laws, you may be entitled to compensation for any inconvenience or additional expenses incurred due to the double booking.
3. Full Refund Option:
In situations where acceptable alternative accommodations cannot be arranged, you have the right to request a full refund for the booking from Evendo or the hotel.
While double bookings can be disruptive, understanding the situation and knowing your options and rights helps you respond more effectively. Evendo is committed to supporting our users through unexpected challenges, ensuring that your travel experiences remain as smooth and enjoyable as possible.
Contact customer support via email: support@evendo.com or via phone during office hours on +44 203 026 1075. We aim to respond to all support tickets as quickly as possible, typically within 24 hours. Our team is committed to getting back to you sooner whenever we can. To ensure that we can assist everyone efficiently, we kindly ask you not to send multiple emails or calls about the same issue, as we process tickets in the order they are received. In the meantime, you might find our help articles useful for common questions. Additionally, after booking, feel free to contact local providers directly for specific inquiries. We're here to help and appreciate your patience!