I can not download my booking confirmation voucher
What to do...
Your reservation voucher is a crucial document that contains important information about your hotel booking, including dates, room details, and confirmation numbers.
If you encounter issues downloading the voucher, don't worry—there are several steps you can take to resolve the problem and ensure you have all necessary information for your stay.
Steps to Take If You Can’t Download Your Voucher
1. Check Your Email and Attachments:
The reservation voucher is attached as a PDF to your confirmation email. Ensure that your email client allows attachments and hasn’t blocked the download for security reasons.
Confirm that you have the correct email account open and check the spam or junk folder in case the email was misdirected.
2. Try a Different Device or Browser:
Attempt to download the voucher using a different device or web browser. Sometimes compatibility issues with specific email clients or browsers can prevent downloads from completing.
3. Ensure You Have a PDF Reader Installed:
Confirm that you have a PDF reader installed on your device, such as Adobe Acrobat Reader, which is necessary to open and view PDF
documents.
4. Access Your Booking History Section (logged in reservation only)
If you have reserved your hotel while logged in, your reservation will be visible in your current or future bookings. Locate the reservation you want to download the voucher for and click on the 'Download voucher' button.
Contacting Support for Assistance
1. Reach Out to Evendo Support:
If you’re still unable to download the voucher, contact Evendo’s customer support for assistance. They can verify your booking and provide an alternative means to access the voucher information.
Issues with downloading your reservation voucher can be inconvenient, but there are multiple steps you can take to resolve the issue and ensure your hotel booking information is at hand. Evendo’s support team is always ready to assist you in accessing your confirmations and ensuring a smooth travel experience.
Contact customer support via email: support@evendo.com or via phone during office hours on +44 203 026 1075. We aim to respond to all support tickets as quickly as possible, typically within 24 hours. Our team is committed to getting back to you sooner whenever we can. To ensure that we can assist everyone efficiently, we kindly ask you not to send multiple emails or calls about the same issue, as we process tickets in the order they are received. In the meantime, you might find our help articles useful for common questions. Additionally, after booking, feel free to contact local providers directly for specific inquiries. We're here to help and appreciate your patience!