Evendo’s Comprehensive Coverage for Surprise Hotel Taxes and Fees

At Evendo, we are committed to providing our travellers with a seamless and worry-free experience. 

Unexpected taxes and fees at hotel check-in can be an unpleasant surprise. To address this, Evendo offers a reimbursement program that covers a wide range of these unexpected charges.

What is a surprise tax or fee

A surprise tax or fee applied by a hotel refers to any additional charges that guests are not made fully aware of at the time of booking their stay. 

These charges are typically disclosed at check-in or check-out, catching travellers off guard. These fees can include various local taxes or service-related charges such as resort fees, occupancy taxes, cleaning fees, or other administrative costs that the hotel applies separately from the original booking price. Such unexpected financial obligations can impact a traveller's budget, as they were not anticipated during the booking process.

Covered Taxes and Fees

Evendo will reimburse travellers for the following surprise taxes and fees:

• Registration Fees
• Cleaning Fees
• Booking Fees
• Service Fees
• Transfer Fees
• Occupancy Tax
• County Tax
• City Tax
• Tourism Tax
• Resort Tax

How to Request a Reimbursement

1. Eligibility: 

Only the main traveller, as registered on the Evendo booking, is eligible to request a reimbursement.

2. Documentation:

The traveller must provide formal documentation of the charges, which should clearly outline the nature of each fee or tax. This can be an invoice or the final statement with the accommodation provider header.

3. Timeline:

Requests for reimbursement must be submitted within 14 days after the checkout date.

Reimbursement Process

1. Documentation Submission:

Ensure that you have all receipts or formal charge documents itemized and send them to support@evendo.com with your claim letter. Provide your name and booking reference number.

2. Investigation:

Upon receiving the request, our team will initiate an investigation with the hotel to verify the legitimacy of the claimed fees.

3. Decision:

All refund decisions are made at the sole discretion of Evendo. We aim to provide a resolution as swiftly as possible, keeping the traveller informed throughout the process.

By covering surprise taxes and fees, Evendo enhances your travel experience by shouldering unexpected financial burdens, ensuring that your trip remains as enjoyable as planned. 

Trust Evendo to anticipate and address these unexpected costs, allowing you to focus on your journey and not the fine print.

Contact customer support via email: support@evendo.com or via phone during office hours on +44 203 026 1075.

We aim to respond to all support tickets as quickly as possible, typically within 24 hours. Our team is committed to getting back to you sooner whenever we can. To ensure that we can assist everyone efficiently, we kindly ask you not to send multiple emails or calls about the same issue, as we process tickets in the order they are received. In the meantime, you might find our help articles useful for common questions. Additionally, after booking, feel free to contact local providers directly for specific inquiries. We're here to help and appreciate your patience!